Zappo Privacy Policy

Updated Date: 12-09-2025

This Privacy Policy describes how Zappo and its parent company Tenorra Labs Private Limited (“Tenorra Labs”, “we”, “us”, or “our”) collect, use, disclose, and protect your information when you use our mobile applications, partner applications, websites (including zappoapp.com ), and related services (collectively, the “Services”).

Information We Collect

• Account & Contact Data: name, email, phone, profile photo, city, and sports preferences.
• Booking & Usage Data: venue searches, bookings, matches, reviews, in-app activity.
• Partner/Venue Data: venue name, courts, pricing, availability, staff, payout details.
• Device & Technical Data: IP address, device IDs, OS, app version, browser type, diagnostics.
• Location Data: approximate or precise (if you enable location).
• Cookies & Similar Tech: used on the web for sign-in, preferences, analytics, fraud prevention.
• Payment Data: processed by third-party providers; we only receive limited confirmations.

How We Use Your Information

We use the information we collect to provide you with our services, respond to your inquiries, and send you marketing communications. We may also use your information to improve our website and to comply with legal obligations.

• Provide and improve Zappo Services.
• Process bookings, transactions, and support.
• Personalize recommendations (venues, matches, players).
• Ensure security, fraud prevention, and debugging.
• Send service updates and marketing (with consent).
• Comply with legal obligations.

Legal Bases

• Consent
• Contract performance
• Legitimate interests (improving & securing services)
• Compliance with India’s DPDP Act, 2023 and other applicable laws

Sharing & Disclosure

• Service Providers (hosting, analytics, payment, communication).
• Venues & Partners (only necessary booking info).
• Legal & Safety (to comply with law, enforce terms, or protect rights).
• Business Transfers (e.g., merger, acquisition).

Data Retention

We keep your data as long as required to provide Services and for legal/business purposes. When no longer needed, it will be deleted or anonymized.

Your Choices & Rights

Access, update, or delete your data.

Opt out of marketing communications.

Withdraw consent at any time.

Disable location/notifications via device settings.

Additional rights may apply in your jurisdiction (e.g., portability, objection).

Cookies & Analytics

We use cookies and similar tools for authentication, preferences, analytics, and fraud prevention. You can disable cookies, but some features may stop working.

Security

We use safeguards including encryption, monitoring, and restricted access. No system is 100% secure, but we continuously improve our protections.

International Transfers

Your data may be processed in India or other countries with appropriate safeguards in place.

Policy Updates

We may revise this Privacy Policy. Updates will be posted with a new “Effective Date.” Major changes will be communicated through the app or email.

Contact Us

Tenorra Labs Private Limited
Operator of Zappo
📧 [email protected]
🌐 zappoapp.com
🌐 tenorralabs.com